What are your store hours?
Monday: 10 a.m. to 6 p.m. (ReStore West in Wauwatosa ONLY)
Tuesday – Friday: 10 a.m. to 6 p.m.
Saturday: 10:00am – 4:00pm
What is your return policy?
An electronic device or appliance may be returned within 7 business days of purchase for a cash refund if the item does not work, you have your receipt, and the item is in the same condition as you purchased it.
All other items may be returned for a store credit if it is returned within 7 business days if you have your receipt and the item is in the same condition as you purchased it.
Items that are returned without the receipt or after 7 business days would be eligible for a tax deductible receipt.
Can I put an item on hold or do a layaway?
All items need to be purchased and paid in full; there are no layaways or items that can be held.
How long do I have to pick up an item that I buy?
You have 7 business days to pick up the item purchased.
Where do the proceeds go from the donations or purchases from the ReStore?
All profits from items donated and purchases go to fund Milwaukee Habitat for Humanity to build and refurbish homes in Milwaukee County.
Can I tell you what I want and have you call me when it comes in?
We do not have the staff or volunteers to watch for items and to call you back. We would suggest that you come into the store often to see if we have the item that you are looking for.
What are your drop-off hours?
Tuesday – Friday from 10:00am – 6:00pm and Saturday from 10:00am – 4:00pm at both locations.
Will you come out to my house / business to pick up donations?
Currently we have multiple trucks that pick up items from around our area. Schedule a pick-up easily online by clicking here. Please verify that the items that you wish to donate are on our list of items we accept. Also, please know that the total value of items donated should exceed the operational costs of the pick up.
How do I find out about sales you are having?
Every Monday we send out an email to let our customers know what is on sale at each store. You can sign up for this email HERE.
Do you provide a tax receipt for my donation?
Yes, all donations that are dropped off or picked up will receive a tax receipt. However, it is up to you to indicate the value of the item(s) that are donated.
Do you provide deconstruction services?
Yes, we do! We provide selective dismantlement of building components that we can sell in the store and the proceeds go to benefit Milwaukee Habitat for Humanity. Also, you will receive a Tax Donation Certificate. Please visit Deconstruction Services for more information.